Customer Service

Shipping and delivery

Orders are typically dispatched within 24 hours from our Christchurch factory, and NZ customers can expect to receive their order within 2-3 days (unless you live out in the sticks). 

Privacy & Security

Your privacy is our priority, so we only save necessary information, and keep our site security up to date as web standards change. You can rest easy that your information is safe with us.

Returns & Replacements

All BetaVet products are subject to rigorous quality control and testing prior to leaving our factory, but if you need to return or exchange anything, email us on [email protected]

Payment, Pricing & Promotions

For exclusive prices, promotions and insider info on our most popular products, sign up to the BetaVet Club

Viewing Orders

At any time you can view or update the products in your cart by clicking on the shopping trolley in the top right

Updating Account Information

You can update your information with us at any time. When logged in, head to My Account